FAQs
You’ve got questions, and we’ve got your answers. Explore our FAQs below, and contact us to learn even more!
You’ve got questions, and we’ve got your answers. Explore our FAQs below, and contact us to learn even more!
Keys can be picked up on your lease start date at the leasing office. Please bring a valid photo ID and any required move-in paperwork.
The security deposit is $500, and it is returned within 45 days after move-out, pending any deductions for damages or outstanding balances.
No. Residents are responsible for water and electricity.
New Braunfels Utilities
Yes, it is included in the Lifestyle Fee.
Spectrum.
Guest parking is available at any uncovered parking spot.
Maintenance requests can be submitted through the online portal, phone, or office visit. Emergency maintenance can be reached at 830-214-8400.
The pool is open from 10:00 AM – 10:00 PM. Pool rules must be followed at all times.
The fitness center is open 24/7.
The community allows all breeds with no weight limit. Limit 2 pets per apartment.
Pet fees include a $400 non-refundable pet fee per pet, and $20 monthly pet rent per pet.
Valet trash pickup is Sunday through Thursday. Trash must be placed out from 5:00 PM – 7:00 PM.
Trash bins are located at both ends of the property.
Quiet hours are enforced from 10:00 PM – 7:00 AM.
The standard lease term is 12 – 18 months.
Yes, once a full lease term has been completed.
Garages are vailable for $125/month.
Yes, garages are available for $125/month.
Garages cost $125/month.
Yes, package lockers are available.
Yes, residents must register online.
No.
Residents can reserve the clubhouse.
Reservation fee is $500.
Yes, the clubhouse can be reserved for $500.
The maximum number of guests per resident is 2.
No, water bills are individually metered.
No.
Fees for lost or broken remotes/keys are $75 per item.
Please call the front office.
Yes, contactless move-in is available.
No.
Yes, a courtesy officer is available..
Yes, there are cameras near ammenity areas.
Yes.
Yes, as long as they are apartment safe.
Electric is available.
No, guests cannot receive packages at the leasing office.
Yes, guests staying longer than 2 days must be registered.
Residents can have up to 2 guests at a time.
Transfers for pest control issues are evaluated on a case-by-case basis.
Pest control is scheduled on Wednesdays.
Yes, residents can request additional services through the front office..
Yes, our valet trash service requires specific bag sizes. Please check with management for the approved bag type.
No.
They do not offer recycling.
The valet service collects up to 2 bags per designated pickup day.
Valet trash service is mandatory for all residents and included in your fees.
Resident events are held monthly, and we encourage all residents to participate.
Yes, residents are welcome to bring a guest. Please check with management for event-specific guest policies.
No.
Yes, each apartment has designated evacuation routes. Emergency exit maps are posted in common areas.
Yes, additional remotes or keys can be requested. Fees may apply.
Yes, residents are responsible for replacing their own remote batteries.
Yes, entry codes can be changed upon request. Contact the office for assistance.
Yes, apartments can be rekeyed upon request. Fees may apply.
Guest limits vary based on community policies. Please refer to the lease agreement for details.
Guests can stay up to 2 days before requiring management approval.
Guests can park in any uncovered parking spot.
Guest vehicle registration can be completed through our leasing office or online portal.
Guest parking duration may be subject to community policies. Check with the office for details.
Opt-out options depend on the service type. Please speak with management for specific policies.
No.
Yes, the mail area is monitored via video surveillance for added security.
Yes, handicap-accessible apartments are available. Contact the office for availability.
Yes, our community offers private yards/green spaces for select units.
Yes, lawn services for private yards are managed by the community.
Yes, sprinkler systems are provided in private yards.
Approval is required for in-ground lanterns. Contact the office for installation guidelines.
Yes, a community garden/green space is available for resident use.
Yes, there are walking and jogging trails nearby.
No.
No.
Yes, residents may receive discounts from local businesses. Ask the office for current offers.
Yes, public transportation and ride-sharing options are available nearby.
Yes, residents can join our online community groups for updates and discussions.
No.
Yes, electric vehicle charging stations are available.
Yes, bicycle storage facilities are provided.
Yes, our community offers various programs and classes.
Yes, on-site storage units are available for residents.
We are in the New Braunfels school district.
Yes, there are parks and recreational areas nearby.
Yes, nearby hospitals and urgent care facilities are accessible.
Window dimensions vary by floor plan. Contact the office for details.
Apartments feature wood vinyl throughout.
All applicances are GE brand.
Yes, ceiling fans are installed in each unit.
Ceiling heights are 9 feet.
Yes, energy-efficient features are included.
Yes, residents may mount or hang items. Restrictions may apply.
Standard window coverings include wooden blinds.
Yes, storage closets/spaces are available in each unit.
Yes, some apartments feature accessibility options such as audio/visual aids.
Lease renewal processes can be completed online or in-person.
Contact the office to update your contact information.
Subletting policies vary. Contact management for eligibility.
Early lease termination policies depend on lease agreements.
For noise complaints after hours, contact 830-214-8400.
Report lost/stolen items to the office.
Yes, holiday decoration policies are outlined in the community guidelines.
Renter’s insurance is required. Minimum coverage details are available in the lease.
Residents can submit feedback via our online portal or office.
Satellite dish and antenna installations are not available.
Large deliveries should be coordinated with the office.
Smart doorbells and similar devices require management approval.
Grill use is subject to community policies.
Balcony/patio storage restrictions apply. Contact management for details.
Bicycle/scooter use is permitted within community guidelines.
Posting signs/notices requires management approval.
No.